CruiseHub Terms and Conditions
Our Website provides extensive information related to cruises for you, our customer. It contains information about cruise destinations, and packages, as well as cruise providers. It also contains information for travelers about insurance and foreign currencies. Please read our Terms & Conditions below.
Terms and Conditions
This Website was designed to be as user-friendly, informative, and as secure as possible. Please read these terms and conditions to learn more about this Website as well as our responsibilities and yours in using it. If you are not willing to agree to these provisions, please do not use this Website.
The term “you” refers to the customer visiting this Website and/or booking a travel product and service through us on this Website, or through our customer service call center.
This Website is intended to provide services primarily for residents of North America.
DESCRIPTION OF THIS WEBSITE
Our Website provides extensive information related to cruises for you, our customer. It contains information about cruise destinations, and packages, as well as cruise providers. It also contains information for travelers about insurance and foreign currencies.
We receive this information from third-party sources (i.e. Cruise Lines). We always take reasonable care to make sure this information is accurate and up-to-date. However, we cannot guarantee the accuracy of this information or that it is the most current information available.
USE OF THIS WEBSITE
As a visitor to or user of this Website, you must use it in a responsible and co-operative manner.
You must not:
make any fraudulent, speculative, or false enquiries, bookings, or reservations, or make any reservations in anticipation of demand;
use any form of robot, spider, scraper or other automated means, or any comparable manual process, for the purpose of accessing, monitoring or copying any of the content or information on this Website without our prior written consent;
reproduce, upload, post, display, republish, distribute, or transmit any content of this Website in any form or manner whatsoever;
place or enter false, misleading, or incorrect information on this Website;
place or enter false, misleading, or incorrect information on this Website while making a booking, whether for you, someone else, or a child;
make any form of booking, reservation, or request through this Website without fully intending to use that booking, reservation or request for legitimate travel purposes;
use another person’s name, user ID or password to make bookings, reservations, or inquiries on this Website without that person’s prior permission;
use this Website while impersonating or acting as another person;
post on or transmit through this Website any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory, or pornographic material or images, or any other material that could give rise to or result in civil or criminal proceedings;
access or use this Website in any manner that, in our opinion, could impair, impede or otherwise negatively affect the proper functioning and performance of this Website and its systems, or that could negatively impact other visitors to or users of this Website;
tamper with or hinder the operation of this Website or make unauthorized modifications to this Website;
delete data from this Website without our permission;
knowingly transmit any virus, malware or other disabling feature or software to or through this Website;
breach the rights of any third party (including rights in intellectual property or contract as well as obligations of confidentiality or nondisclosure) or break any related laws in visiting or using this Website;
frame this Website as part of another Website, or cache this Website for commercial gain or advantage;
disguise or mask the origin device and/or IP address information of the data being transmitted through this Website;
knowingly permit or allow another person to do any of the above acts.
We reserve the right to restrict or terminate your access to any or all of the features and components of this Website if we believe you have violated, or are violating, any of the above prohibitions. In the event of any such restriction or termination, you must immediately cease any prohibited use of this Website. Attempting to access or use this Website in violation of any restrictions or terminations shall constitute an act of trespass.
We will pursue legal action to the fullest extent possible against anyone whom we believe is in breach of the above prohibitions or is committing trespass on this Website, and we reserve the right to do so.
You declare and affirm the following:
you have reached the age of majority and are therefore old enough to legally use this Website and enter into legally-binding contractual obligations;
you agree to be responsible (financially and otherwise) for all uses you make of this Website as well as the uses of those whom you allow to use your user ID and password to access this Website;
all information you provide on or through this Website will be correct, accurate, not misleading, not deceptive, and not be likely or intended to mislead or deceive others;
you agree to release us from any claims relative to the travel products and services detailed on our Website, including but not limited to claims that these travel products and services are not or were not suitable for you.
You agree to indemnify and hold harmless our company, and the officers, employees, and agents of our company from and against all losses, damages, claims, costs, and expenses arising from any or all of the following:
any violations by you of these Terms & Conditions;
any act or omission by you personally or by an officer, employee, or agent of your company;
any claim, demand, cause of action or legal proceeding by a third party against us or our officers, employees and/or agents that arose by reason of an act or omission by you personally or by an officer, employee or agent of your company
THIRD PARTY – SUPPLIERS
Our role through this Website is to help you make travel arrangements, including placing reservations and processing payments. The cruise-related products and services offered, promoted, and sold through this Website, are provided by third parties. We are acting as an agent for these third-party providers. As such, your legal relationship regarding these products and services is with the actual providers of these products and services, and not with us.
Therefore, you release us from all liability, claims, damages, costs, and expenses to the extent permitted by law arising out of the provision or failure to provide, as well as the use or non-use, of these travel products and services. This includes direct, indirect, special, and consequential loss or damage, whether in negligence or otherwise.
Moreover, you understand that additional Terms and Conditions will apply to your Reservation. These are imposed by the Cruise Line whom you elect to deal with through our Website. Please read carefully these additional Terms and Conditions before finalizing your Reservation:
AMA Waterways http://www.amawaterways.ca/TermsConditions
Crystal Cruises http://www.crystalcruises.com/legal
Cunard Cruises http://www.cunard.com/legal-information/
Norwegian Cruise Line https://www.ncl.com/ca/en/about/additional-terms-and-conditions
Oceania Cruises https://www.oceaniacruises.com/legal/terms-conditions/
Paul Gauguin Cruises http://www.pgcruises.com/legal-privacy
Princess Cruises http://www.princess.com/find/bookingConditions.do
Regent Seven Seas Cruises https://www.rssc.com/media/hostedfiles/legal/US_TC.pdf
Royal Caribbean Cruises http://www.royalcaribbean.com/content/pdf/Terms_Conditions_RCI_shorex.pdf
Seabourn Cruises https://www.seabourn.com/legalAndPrivacy/Main.action
SilverSea Cruises http://www.silversea.com/terms-and-conditions/
Star Clipper http://www.starclippers.co.uk/terms-conditions.html
Uniworld River Cruises https://www.uniworld.com/en/terms-and-conditions/
Windstar Cruises https://www.windstarcruises.com/terms-conditions/
All prices displayed on our Website are subject to change at any time without prior notice. Prices and Fees are only guaranteed once the purchase has been completed and the ticket has been issued. Suppliers may change their prices without notice.
Pricing is displayed in US and/or Canadian currency.
Some banks and credit card companies charge a fee for international transactions. They will appear on your credit or bank card statement as a foreign or international transaction fee. For example, if you make a travel reservation through our Website from outside the United States using a U.S. credit card, your bank may convert the payment amount to your local currency and may charge you a fee for the conversion. The amount of the charge appearing on your credit or bank card statement may be in your local currency and different than the purchase amount shown on the billing summary page for the reservation.
In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside the United States.
Booking international travel through our Website may be considered an international transaction by the bank or credit card company since Cruisehub may pass your payment on to an international travel supplier.
Your bank or credit card company determines the currency exchange rate and the amount of the foreign transaction fee on the day it processes the transaction. Please contact your bank or credit card company should you have any questions about these fees or the exchange rate applied to your transaction.
From time to time we offer “specials” on our Website. This section applies to all specials we offer on this Website. As well, all the terms and conditions spelled out above apply to specials we offer on this Website.
Specials are only available for a limited time. Please contact us if necessary to determine whether a special shown on our Website is still available.
Specific terms and conditions may apply to any special shown on our Website. Please contact either us or the Supplier of the special to determine what terms and conditions apply to that special, if any, and how they may affect you.
RESERVATION AND CONFIRMATION
Once your purchase is complete, you should receive an email titled “Booking Notification.”
Once your ticket has been issued, you should receive your electronic ticket by email.
Should you not receive email communications from Cruisehub within the 24 hours following your online Reservation, please contact Cruisehub to verify to email address on file.
You are responsible for ensuring that you meet foreign entry requirements of the country you plan to visit. You are responsible for ensuring that your travel documents, such as passports and visas (transit, business, tourist, and otherwise) are in order, and that any other foreign entry requirements are met for the country you plan to visit.
Cruisehub has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
You must consult the relevant Embassy or Consulate for passport and visa information. Requirements may change and you should check for up-to-date information before making a Reservation and before departure. We accept no liability if you are refused entry onto a ship, a seaport, or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any cruise provider, authority, or country, including countries you may just be transiting through.
Cruisehub does not represent or warrant that travel to any offered destination is advisable or without risk. Cruisehub is not liable for damages or losses that may result from travel to any offered destination.
Each Cruise Line has its own policies regarding baggage allowances, fees and restrictions. These policies differ from line to line and can change at any time. We try our best to display current baggage fee information on this Website, but we cannot guarantee the accuracy of this information. Ultimately, you are responsible for verifying your Cruise Line’s baggage policies and fees before your departure.
REVISIONS AND CANCELLATIONS
In the event you need to change or cancel your Reservation, or any information provided as part of the Reservation, please contact Cruisehub as soon as possible. Revisions, cancellations, and refund polices vary by Cruise Lines, and other suppliers (if applicable).
In all instances, no-shows are nonrefundable.
Any changes made to your Reservation after the initial booking date will result in Cruise Line fees, if applicable. Please note that the Cruise Lines do not allow any rate reductions once penalties commence or once your cruise is paid in full.
Cancellation of your Reservation could result in a loss of deposit, full payment and/or administrative fees. Please see the Cruise Line’s specific terms and conditions for exact penalties.
Minors under the age of 21 (or 18 years of age for selected Cruise Lines) must be accompanied by an adult or a legal guardian of at least 25 years of age and must stay in the same or connecting stateroom. As well, minors not traveling with a parent may be required to present an affidavit signed by the absent parent/legal guardian authorizing the minor to travel. Most Cruise Lines require that infants be at least 6 months of age at time of sailing to be eligible to travel. However, the minimum age for infants may vary according to the Cruise Line.
Changes to Cruises, including cruise cancellations, can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrest. When this happens, we do our best to notify our customers of any changes to their Reservation, by phone and/or email. However, sometimes the Cruise Line does not provide advance notice of the change or cancellation. For this reason, we recommend that you verify with your Cruise Line your Reservation status 24 hours before your scheduled departure.
If your Cruise has been cancelled, please call us at 1-855-951-1377. We will work directly with the Cruise Line on your behalf to find out what options are available and figure out a solution for you. If you chose not to opt for the options Cruisehub can offer you, and if you wish to book a new Reservation instead, then Cruisehub cannot be held responsible for any and all additional cost incurred.
However, if you don’t find out about the cancellation until you’re already at the point of departure, we recommend you work directly with the Cruise Line staff to figure out a solution. Please note that in some cases, especially during bad weather, your options may be limited.
Travel insurance is a great way to protect your travel investment. By choosing to offer travel insurance, your travel agent is providing you a financial safety net for most unforeseen travel inconveniences. Allianz Travel Insurance plans have been created to suit most any traveler’s coverage needs. Many of Allianz Travel Insurance plans include benefits like:
Emergency Medical/Dental coverage
Emergency Medical Transportation
Rental Car Protection
And all of Allianz Travel Insurance plans come with our award-winning customer service! Allianz Travel Insurance also provides one of the largest lists of covered reasons for trip cancellation and trip interruption including injury, illness, legal separation/divorce, strikes, natural disasters, bad weather, jury duty, traffic accidents, normal pregnancy, job loss and more. *
Be sure to read the certificate of insurance and letter of confirmation for the specifics on what your plan covers. If you’re not satisfied, Allianz Global Assistance will refund your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.Save money, safeguard your journey, and make your vacation memorable for all of the right reasons. Ask us which Allianz Travel Insurance plan is right for you.* Please see Certificate of Insurance/Policy for exclusions, limitations and restrictions that may apply to the plan purchased. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakwood Terrace, IL), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner’s insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the insured’s purchase of travel tickets. Plan may not be available in all jurisdictions.
California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. Allianz Travel Insurance is doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.Florida Residents: The benefits of the Policy providing your coverage are governed primarily by the law of a state other than Florida.
New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer’s expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer’s compensation, except as otherwise provided by law.
Utah Residents: Allianz Travel Insurance is doing business in Utah as Allianz Global Assistance Insurance Agency.
LINKS TO THIRD PARTY WEBSITE
We may link our Website to other Websites on the Internet. We do this strictly for your convenience as you explore different travel options online. However, the inclusion of any such links does not indicate that we endorse this Website or the business to which we have linked. Further, we have not verified the content of any Website to which we have linked, and we bear no responsibility whatsoever for the content of any linked Website. Should you incur any loss or damage from visiting or doing business with any linked Website or business, we are not liable for that loss or damage.
Suppliers providing travel products and services on this Website are independent contractors and not agents or employees of Cruisehub. Cruisehub is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any said supplier.Cruisehub has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our direct control. Furthermore, Cruisehub has no responsibility for any additional expenses, omissions, delay, re-routing, or acts of any government or authorities.
In no event, shall Cruisehub and/or its Suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, and even if Cruisehub and/or its suppliers have been advised of the possibility of such damages. If, despite the limitation above, Cruisehub and/or its Suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Cruisehub and/or its suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Cruisehub in connection with such Reservation(s) on this Website, or (b) One-Hundred U.S. Dollars (US$100.00) or the equivalent in local currency.
This Website, including its underlying software and its text, design, graphics, layout, and content, is owned or licensed by us or by the respective owners. Any and all of this material is protected by domestic and international intellectual property laws.
As a visitor to or user of this Website, you have permission to view, use and electronically copy the pages and content of this Website through the usual and ordinary use of a web browser.
Any other use of this Website and its contents, such as copying, distributing, selling, modifying, transmitting, re-using, re-posting or publishing, is not permitted and is strictly prohibited without the specific written permission of the owner(s) of such material.
Any unauthorized use of our Website or its contents will breach this agreement and may void your permission to use this Website. It may also violate copyright and other laws.
Certain trademarks, service-marks, business names, company names, logos, trade names and presentation techniques (trade dress) used on this Website are owned by us, or by our licensors. You do not have a right, license, or permission to use any of them.
In the course of providing you with travel-related products and services, we and our third-party Suppliers of such products and services may disclose personal information about you to others in order to set up your travel package.
Separately, we may disclose aggregated information about users and use statistics from our Website as well as aggregated information about our sales and trading patterns to others in the ordinary course of our business.
You can communicate with us through this Website. This Website also lists other ways you can communicate with us.
We do not accept information that is confidential or proprietary, other than for making travel arrangements or reservations. Please understand that this is our policy.
If you are concerned about the confidentiality of information you are sending us being compromised, do not transmit that information to us through this Website; rather, mail or email the information to us instead. Please note, however, that any ideas or suggestions that you send or reveal to us through this Website or otherwise are ours to use or disclose without limitation or restriction, even if you have marked the information as being confidential or proprietary or if you include statements that are contrary to these Terms & Conditions.
This Website and all its content is provided for your use on an “as is” basis and at no charge. We make no warranties or representations of any kind with respect to this Website, its contents or any of the products or services offered, provided, or made available on or through this Website. Moreover, we do not warrant or represent that the content of this Website is accurate, current, or complete, or that it does not infringe the rights of others.
We disclaim all implied warranties and representations to the maximum extent permitted by law, including, without limitation, implied warranties that the products and services offered, sold and provided through this Website will be of merchantable quality, are fit for any purpose or comply with the descriptions and samples displayed on this Website.
We do not warrant or represent that this Website, the server on which it resides or any of the products and services offered, sold, or provided on or through this Website are or will be free of errors, defects, viruses, or other malicious software.
We have endeavored to make this Website secure and safe to use, and will continue to do so. We have implemented security measures and technology for this purpose. However, because of the proliferation of viruses, malware, and other malicious software on the Internet, we cannot and do not warrant or represent that this Website is or will remain secure.
The ability to access and use this Website through the Internet is subject to factors over which we have no control. We therefore cannot and do not warrant or represent that you will be able to access this Website at any time you want, or that access to this Website will be uninterrupted or timely.
If you are unable to access this Website, or if this Website fails to operate properly, or at all, and you incur loss or damage thus, your sole remedy is the refund of the money you paid us to use this Website, if any.
Neither will we nor will any of our officers, employees, agents, shareholders, or other representatives be liable in damages or otherwise to the maximum extent permitted by law in connection with your use of or inability to use or access this Website or your purchase and use of any products and services offered, promoted or sold on or through this Website.
This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect, special, or consequential damages; loss of data, income, or profit; loss of or damage to property; personal injury; and claims of third parties.
If any warranties implied by law cannot be excluded, then our liability for breach of such warranties is limited, at our option, to:
in the case of products: the replacement of the products or the supply of equivalent products; or the payment of the cost of replacing the products or acquiring equivalent products;
in the case of services: the supply of the services again; or the payment of the cost of having the services supplied again.
Should any legal dispute arise concerning the interpretation or application of these Terms and Conditions and/or this Agreement, or should any legal dispute arise because of your use of this Website, we will select the applicable legal jurisdiction and venue in our sole discretion.
We may amend these Terms and Conditions at any time without prior notice to you, except as otherwise specified. We will post the amended Terms and Conditions on this Website, and they will take effect immediately upon being posted on this Website.
We reserve the right to immediately terminate this Agreement as well as any other agreement between you and us if you breach any of these Terms and Conditions.
No agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship exists between you and us, nor is such a relationship created between you and us by these Terms and Conditions or by our Agreement with you.
You must provide any notices to us by email to email@example.com, unless we specify otherwise and except as required by law.
We will provide any notices to you by email to the email address you give us.
Emailed notice will be deemed to have been received by the receiving party 24 hours after the email was sent, unless the sending party receives electronic notification that the receiving email address is invalid or otherwise that the email was not delivered to or received by the receiving party.
If any of these Terms and Conditions is found to be invalid or unenforceable by a court or other legal authority, the invalid or unenforceable provisions will be stricken. The remaining terms and conditions will remain in full force and effect.
The headings used in these Terms and Conditions are for reference purposes only.
If we take no action in response to a violation by you or others of one or more of these Terms and Conditions, that inaction shall not constitute a waiver of the violated terms and conditions and shall not impair our right to act in response to subsequent or similar violations.
In this Agreement, the term “Website” includes any e-mail bulletins or other content that we provide to you through this Website or otherwise initiated from this Website.